Implementing a team approach to attracting and retaining members

first_img 17SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Nick Romano Nick Romano specializes in business process reengineering for enterprises migrating to new document delivery solutions. His primary expertise is on implementing messaging and personalization strategies, workflows and ROI tracking. Nick … Web: Details Credit unions make substantial investments to attract new members and reach new markets, only to risk losing loyalty as a result of poor member communications that can erode member experience once they are on board. Month after month, many credit unions continue to print and mail a host of critical business documents, including letters, statements and disclosures that don’t look very different from those produced 30 years ago.  As a result, these companies are missing out on the potential that documents have to function as powerful touch points with direct influence on the experience members have with them and brand loyalty over time.Credit unions have much to gain by giving full attention to a holistic approach to member experience management that will put their organization in a better position to recognize communication performance gaps and opportunities for improved communications. Establishing what is now called a Document Center of Excellence (DCOE) can play a central role in achieving these goals.Most critical functions within credit unions have a center of excellence or a similar notion of central governance; legal, marketing, IT, research and development and human resources are typical examples. However, despite recognizing the critical importance of member experience to the success of their business, financial services companies often overlook the potential for a DCOE to achieve better results with member communications.Requirements for a DCOEA DCOE is an enabling body that allows the organization to develop and efficiently implement specific communications projects with high ROI, balancing longer-term strategic considerations with the realities of day-to-day document management operations. In other words, the charter of the DCOE is to ensure efficiency and cost savings in document systems while fostering advanced techniques and abilities in member communications that will result in a superior revenue-generating member experience. A DCOE brings the right stakeholders, resources and process owners together in a forum that allows for greater control and governance over documents and communications. As with any center of excellence, a DCOE needs to have executive buy-in and ongoing support. One way to ensure this high level sponsorship is to establish a DCOE steering committee that includes executive membership from all involved stakeholder departments. This cross-functional membership helps ensure that the DCOE perspective, objectives and activities align closely with the broad demands of daily operations and the critical technologies that make them work.The DCOE should have cross-functional members so it has the right knowledge, skills, abilities and responsibilities necessary to address the many technical, process and business issues that often arise with producing member communications. It’s best if the members include both in-house resources and third-party providers. A highly skilled, cross-functional DCOE team will promote the kind of innovation that results in competitive advantage through a creative collaboration process grounded in the realities of maintaining efficient and effective day-to-day operations.Optimizing member communicationsOne of the primary benefits of establishing a DCOE is that it fosters a more integrated approach to document creation and member communications. The integration involves a mindset that marries both design and development. Document design is concerned with the aesthetic appearance of each document, the content it contains and the color and graphic elements that propel the message. Carefully considering these design elements is essential in order to realize the full communication potential of an organization’s documents. Development is concerned with bringing those designs to life in the operational world.Working at the interface between design and delivery, a DCOE can help the organization ensure communications are readable, understandable and inspire the desired response to a call to action. Additionally, a DCOE will encourage stakeholders and process owners to harmonize the needs of both document design and delivery for an enhanced member experience.In many organizations, existing technologies and systems present a fundamental barrier to optimizing member communications and achieving strategic results. Having a governing DCOE makes it possible to overcome these barriers by leading the difficult task of ushering in changes in processes and systems. As a result, business stakeholders will be empowered with more direct control over managing business user content.Without a DCOE, making changes to document content or design could take weeks or more to schedule, program test and implement. This lack of agility is an obstacle to improving member experience, especially when multiplied across large volumes of communications with numerous versions and variations. By virtue of its structure, composition and governance role, the DCOE can work to reduce or remove common document workflow barriers while enabling business stakeholders to take a more proactive role in integrating documents into broader operational marketing programs and campaign strategies.Achieving continuous improvementPeter Drucker, the well-known and respected management consultant, once said: “If you can’t measure it, you can’t manage it.” One important task of the DCOE is to ensure results are centrally monitored and managed. Process stakeholders and technical resources must be accountable for measuring and tracking results and reporting back to the governing DCOE. For member communications, key performance indicators may include time-to-market, member satisfaction, response rate for calls to action and cost of delivery.With a mindset aimed to “measure and improve” and acting on behalf of the organization, the DCOE is driven to make decisions based on facts and to design and select communication strategies grounded in real world measurement data. This continual pursuit will lead to activities that save money, strengthen member communications and ensure a meaningful return on investment.last_img read more

Norway’s SWF lost almost €18bn in Q1 – but still beat its benchmark

first_imgYngve Slyngstad, CEO, NBIMYngve Slyngstad, NBIM’s chief executive, said: “The most important expression of the risk in the fund is that the strategic equity share is set to 70%.“This means that fluctuations in the fund’s value are predominantly determined by the development in global stock markets.”NBIM said the return on the fund’s investments was 10 basis points higher than that of its benchmark, despite the overall loss.The GPFG’s equity investments made a 2.2% loss in the quarter, with fixed income investments down 0.4%. The fund’s unlisted real estate allocation made a 2.5% profit.Within the equity portfolio, North American stocks ended the quarter with a 2.3% loss, European stocks lost 3%, while Asia and Oceania stocks recorded a 1.4% loss for stocks.Emerging markets equities – which made up 11.5% of the equity portfolio – made a 0.6% profit in the quarter.At the end of March, 66.2% of the GPFG was invested in equities, 31.2% in fixed income and 2.7% in unlisted real estate.The fund’s value was NOK8.1trn at the end of March.In the first quarter, the Norwegian government withdrew NOK11bn from the fund, NBIM said. In addition, the Norwegian krone had appreciated against several major currencies during the quarter, NBIM said, which knocked NOK183bn from the value of the fund. Norway’s giant sovereign wealth fund lost NOK171bn (€17.7bn) in the first three months of this year as the international fall in stock markets took its toll on the fund’s heavy equities allocation.The Government Pension Fund Global (GPFG) lost 1.5% of its value in Q1, according to the latest interim report from the fund’s manager, Norges Bank Investment Management (NBIM).It said returns in the quarter had been coloured by growing uncertainty and increased volatility in global stock markets.During the three-month period, stronger US wage growth had pushed up inflation, there had been expectations of faster rising interest rates, and then worries emerged about increased protectionism.last_img read more

Bello Urges Utaka Foundation to Win SATUC World Cup

first_img*As Nigeria beats Cameroon 7-0 to qualify for s’finalOlawale Ajimotokan in AbujaNiger State Governor Abubakar Sani Bello has charged Nigeria’s representative in the ongoing 2018 SATUC World Cup in Sofia, Bulgaria, John Utaka Foundation Football Team, to work very hard to win the second edition of the tournament for Nigeria and Niger State. The football-loving governor sent this message to the Foundation team based in Minna, Nigeria few hours before they play the quarter-finals battle against fellow African team Cameroon yesterday.The John Utaka Foundation Football Team Coordinator, Usman Chata, who received the cheering news on behalf of the team disclosed that, “our football governor Abubakar Bello has just sent a heart warming message to the team today (Monday) that he was in full support to the team.“He has charged the team to win this second edition of SATUC World Cup here in Bulgaria.“The boys have vowed to win the competition and make the Governor, Niger State and Nigeria proud”, Chata disclosed.Well inspired by Bello’s message, the Nigerian made a mince-meat of the Cameroonian team 7-0 to sail to the semifinal of the competition. The team captain Arafat Usain scored four while Abidemi Salau added one to take his goal tally to four.SATUC World Cup is designed for the under-privileged kids between the ages of 15 to 16 years to help them showcase their talents to the world.The Nigerian team won their first match against Syria 7-1 where Abidemi Salau scored the tournament’s first hat-trick and is now a hot candidate for the highest goal scorer award.The Nigerian team won their second match against fellow African team Morocco 4-2 to book a quarterfinal ticket.On Monday the Nigerian team mauled arch-rival Cameroon 7-0 to qualify for the semifinal of the competition.MONDAY RESULTSBulgaria 5-2 BosniaLiberia 3-2 CambodiaMorocco 3-2 MexicoNigeria 7-0 CameroonShare this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegramlast_img read more

Syracuse fails to match Clemson goal in 1-0 loss on the road

first_img Facebook Twitter Google+ Clemson scored a goal in the 30th minute and never looked back.Clemson forward Gabby Byorth’s serve into the box off of a corner kick didn’t find her teammates, but Syracuse was unable to make a play on the ball. It was tracked down by Claire Wagner and her shot found the back of the net to give the Tigers the lead, and eventually the win.Syracuse (5-7-3, 2-4 Atlantic Coast) lost 1-0 to No. 24 Clemson (10-2-2, 3-2-1) on Sunday at Riggs Field in Clemson, South Carolina. SU freshman goalkeeper Courtney Brosnan tied her career high with 11 saves in the loss, including five within the first 25 minutes of play.Clemson applied the defensive pressure throughout the game, as SU was only able to get two shots off. The game marked the sixth time the team was shut out.Syracuse challenged often late, but was unable to capitalize on any chances.AdvertisementThis is placeholder textOrange forward Stephanie Skilton got behind the Clemson defense late in the second half, but was called offside, negating what would have been a great opportunity. In a game in which opportunities were scarce, the penalty proved costly.Clemson totaled 22 shots in the game, including 12 on goal.Three of the Orange’s four losses in ACC play have now been 1-0 losses. Syracuse’s next game is on Saturday at 5 p.m. against No. 14 Notre Dame (9-4-1, 4-2) at SU Soccer Stadium.Compiled by staff writer Liam Sullivan. Comments Published on October 12, 2014 at 9:25 pmlast_img read more

Doheny now holds Salazar documents

first_imgUSC Latino Forum hosted a celebration Tuesday noting the donation of the personal and professional papers of Rubén Salazar, a prominent Mexican-American journalist.Posterity · Journalism Professor Felix Gutierrez and journalist Rubén Salazar’s daughter Lisa Salazar Johnson speak at the event. – Carlo Acenas | Daily TrojanThe documents, which were donated by Salazar’s children, will be permanently housed in Doheny Memorial Library for research purposes.The collection includes Salazar’s professional work at the Los Angeles Times, where he covered the war in Vietnam, the massacre of student protesters in Mexico before the 1968 Olympics and the late 1960s Chicano Movement.Félix Gutiérrez, a professor of journalism, who facilitated the donation from Salazar’s children, said research on Salazar will give undergraduate and graduate students hands-on experience with the late journalist’s letters, documents, notes and article drafts.Gutiérrez said Salazar is the most honored Latino journalist in American history.“He helped others understand a complex commnunity that was a relatively small part of Los Angeles when he was writing in the 1960s,” Gutiérrez said.Salazar was an integral figure in the Latino movement in Los Angeles because he delivered the Chicano message through his articles, Gutiérrez said.“[Salazar] was not an advocate, but he took our message and understanding us and who were to a wider audience at a time when there were very few Latinos working in the media,” Gutiérrez said.Students will be also able to intern for filmmaker Philip Rodriguez, who is producing a documentary for public television on the life and mysterious death of Salazar.Salazar was killed at the Silver Dollar Café in 1970 when a sheriff deputy, who believed a gunman was in the building, fired a tear gas canister. Salazar was hit in the head and died afterward.Students said they appreciate the research and production opportunities provided by the collection of Salazar’s work.“I have read about Salazar’s work in the past, and I am excited at the opportunity given to USC students to research on one of the best journalists  [the] 20th century witnessed,” said Stephanie Choi, a junior majoring in political science.Shravya Chavva, a sophomore majoring in cinematic arts and film and television production, said she would be interested in having the opportunity to research and intern for the film on Salazar’s professional and personal life, as the opportunity normally is offered only to doctorate students.The collection also marks a significant step in the expansion of the university’s research on the Latino community in Los Angeles, said Sonia Rodriguez, an advisor for USC Latino Forum and senior administrator for the department of American studies and ethnicity.“This event signifies how USC is trusted to hold these important historic documents,” Rodriguez said. “In the past, Latino scholarly archives were mostly given to UCLA libraries. The fact that Salazar’s children chose USC to gift his professional archives for research is a huge step up not only for the USC Latino community, but the overall USC global research initiative.”Gutiérrez said in addition to Salazar’s professional writings, the collection offers a glimpse into his personal life.“It’s a priceless archive,” Gutiérrez said. “He’s very well-known in terms of his public work — outside of Hollywood actors he was one of the best known Latinos in Los Angeles in the 1960s. His family had 10 boxes of his stuff. They talk about his private side including school transcripts, awards he won and drafts of articles and interview notes.”The collection  will be housed in the Special Collections Room on the second floor of Doheny indefinitely.last_img read more

Syracuse adds pair of 3-star quarterbacks to class of 2020 class

first_imgMorgan recorded 2,487 yards his senior year to go along with 30 touchdowns, per his Hudl page. He declined to share his interceptions in his senior highlight video on Hudl, but MaxPreps listed seven.Both join Tommy DeVito and Rex Culpepper SU’s quarterback depth chart. Clayton Welch, DeVito’s backup last season, is set to graduate this fall.  Comments Facebook Twitter Google+ The 6-foot-4.5, 215-pound quarterback threw for 4,187 yards his senior year with 52 total touchdowns and six interceptions in 12 games, per his page. AdvertisementThis is placeholder textMarkiewicz’s McKinney North team went 10-2 last season, losing in the second round of the playoffs. In that final game, Markiewicz threw for 282 yards and two touchdowns but added three interceptions in a 58-28 loss, per Syracuse’s other quarterback commit, Morgan, is also a 3-star pro-style quarterback per 247sports. He was the 50th ranked Mississippi prospect for the class of 2020 on 247sports’ composite rankings. Morgan had offers from Jackson State and Austin Peay and also plays wide receiver.  Published on January 29, 2020 at 2:46 pm Contact Arabdho: [email protected] | @aromajumder On Tuesday, 3-star Dillon Markiewicz became the second Syracuse quarterback commit to Syracuse for the class of 2020. Jacobian Morgan was the first when he revealed his verbal commitment to the Orange two days prior. Markiewicz is listed as a 3-star pro-style quarterback on from McKinney, Texas, just north of Dallas. He’s the 280th ranked prospect in Texas per 247sports’ composite rankings which aggregates multiple ranking sites. Markiewicz chose the Orange over Boise State, Texas State and Stephen F. Austin, according to 247 Sports.  last_img read more

Picture Special: Urgent appeal saves life of sick spaniel puppy

first_imgThe ISPCA’s recent appeal to save an 8-week old puppy born in Donegal has concluded with a happy ending. The Spaniel cross puppy, called Odhrán,  is doing well and recovering after his cardiac surgery without any complication at UCD Veterinary Hospital and the veterinary team expect him to make a full recovery.Over €2000 was needed to be raised to help save the sweet pup’s life and kind-hearted animal lovers didn’t think twice. Speaking after the surgery, ISPCA Centre Manager Denise McCausland said: “We would like to extend a huge thank you to everyone who donated to help us with the surgery, and who sent so many positive messages and support for Odhrán.“Thank you to the amazing staff at UCD Veterinary Hospital for performing the surgery and saving this puppy’s life.”Picture of Odhrán after surgery can be seen below.  Picture Special: Urgent appeal saves life of sick spaniel puppy was last modified: March 31st, 2019 by Shaun KeenanShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)last_img read more

Moon May Be Active Today

first_imgThe old story of our moon was that it was geologically dead.  Except for the occasional meteor impact, not much happens there; the interior had cooled down long ago, leaving it an inert, battered sphere.  That was before the Lunar Reconnaissance Orbiter showed scientists evidence that it has continued to shrink and form new surface features recently.  In fact, the activity may still be occurring today.    Science Daily reported that analysis of lobate scarps and small craters is changing scientists’ ideas about the moon.  Small craters should be erased in relatively short time, but some scarps, thought to be due to lunar shrinkage, run right through them – indicating the scarps are younger than the craters.  Such lobate scarps were known from the Apollo missions but it was uncertain whether they were a peculiarity of the equatorial regions.  LRO has shown them all over the globe.  Whatever causes them must be a global phenomenon.  Furthermore, the moonquakes detected by Apollo instruments might be due to ongoing shrinkage rather than impacts as earlier thought.    One of the scientists put his error bars far apart.  “We estimate these cliffs, called lobate scarps, formed less than a billion years ago, and they could be as young as a hundred million years,” Dr. Thomas Watters (Smithsonian) speculated.  But since “the scarps look crisp and relatively undegraded” why couldn’t they be as young as 1,000 years, or 10 years?  After all, “The moon cooled off as it aged, and scientists have long thought the moon shrank over time as it cooled, especially in its early history,” the article said.  “The new research reveals relatively recent tectonic activity connected to the long-lived cooling and associated contraction of the lunar interior.”    The article also spoke about Mercury’s lobate scarps, which are much larger than the moon’s despite its smaller volume.  On Mercury they can be 100 miles high and snake across the surface for hundreds of miles.  Without explaining why, the article said, “the team believes the moon shrank less.”    On a related note, Science Daily reported that the mountains on Titan, rising nearly two kilometers, may be due to shrinkage, too.  “Since the formation of Titan, which scientists believe occurred around four billion years ago, the moon’s interior has cooled significantly,” the article said, stating tradition.  “But the moon is still releasing hundreds of gigawatts of power, some of which may be available for geologic activity.”  Lessons being learned there, however, cannot be generally applied.  Jonathan Lunine opined, “These results suggest that Titan’s geologic history has been different from that of its Jovian cousins, thanks, perhaps, to an interior ocean of water and ammonia.”    And speaking of activity, Cassini bagged another close-up view of the geysers on Enceladus, Science Daily reported.  The photos (see Imaging Team site) shows the hot jets are still going strong, years after their discovery in 2005.  The JPL press release includes photos it also took of Dione and Tethys on this, the 11th close flyby past Enceladus.Scientists try hard to make it look like they know what they are talking about.  Describing how things look today is one thing.  That’s observation.  Telling us how they got that way is interrupted frequently by the refrain, “Scientists had long thought… but….”  Heard often enough, it’s not cause for confidence in what they are telling us now, even when they crow about nailing the age of the solar system to 5 significant figures (see New Scientist) which, by the way, they just decided is some 2 million years older than the previous value they crowed about (see  Let’s stack their confidence in that number by the pile of mistakes in all their predictions (07/29/2010).  They don’t know, and they weren’t there, so is this science, or is it educated storytelling with unlimited withdrawals from the Ad Hoc Bank?(Visited 8 times, 1 visits today)FacebookTwitterPinterestSave分享0last_img read more

New Earthrise Is a Stunner

first_imgTake a look at this image from a lunar orbiter on the 47th anniversary of the historic Apollo 8 “Earthrise” photo.“Lunar Reconnaissance Orbiter releases new high-resolution earthrise image” announces PhysOrg, and wow! What a beauty. It seems unreal. Portions of Africa and South America are clearly visible as the globe of Earth rises above the gray lunar landscape. calls it “Simply breathtaking”—who could disagree?Earthrise from Lunar Reconnaissance Orbiter, December 2015The first color Earthrise photo was taken by the Apollo 8 astronauts. In their first-ever lunar orbit, they watched it time around, and decided to use one of the apparitions to send a memorable Christmas greeting to earthlings on Christmas Eve. They quoted from Genesis 1 before wishing everyone “a merry Christmas, and God bless all of you – all of you on the good Earth” (see 12/24/13).This time, though, Al Gore is using it as an occasion to preach about environmentalism.The country is probably too far down the path of political correctness to quote the Bible any more. Think of what the ACLU-type pressure groups would say. That shouldn’t stop anyone from meditating privately on Psalm 8:3-4, “When I look at your heavens, the work of your fingers, the moon and the stars, which you have set in place, what is man that you are mindful of him, and the son of man that you care for him?” Yet in a tiny corner of that globe, visible under a cloud north of Saudi Arabia, a babe was laid in a humble manger, unknown to the world leaders of the day. “Yet in thy dark streets shineth the everlasting light; the hopes and fears of all the years are met in Thee tonight!”Merry Christmas to all our faithful readers! We’ll be back, Lord willing, when the New Year 2016 begins. (Visited 46 times, 1 visits today)FacebookTwitterPinterestSave分享0last_img read more

Ohio Ag Weather and Forecast November 13, 2019

first_imgShare Facebook Twitter Google + LinkedIn Pinterest Forecast pattern continues to look pretty friendly to us over the next week to 10 days, at least where additional moisture is concerned. Yes, we remain cold nearby, but even that will change as we move toward the end of the week and weekend.We have a fully dry forecast for all of Ohio from today through at least midweek next week. With no new precipitation or organized frontal action, we will concentrate on temps. We are cold today, and not quite as cold tomorrow. Temps really start to ease late in the week on Friday through the weekend, and then early next week we could even be a bit above normal. The map at right shows temps compared to normal for next Tuesday afternoon. We should see good sun through the entire period.Later next week, our next front arrives later Thursday into Friday. This front brings some moisture, but not a lot. We expect rain (we will be warm enough for rain from that front) with totals of a few hundredths to .4″, and coverage at 70% of Ohio. The front takes about 12 hours to work through, and we clear pretty quickly behind it.We start the extended period with sunshine for Saturday and Sunday the 23rd and 24th, and temps moderate again for the 24th. This will be ahead of our next front that arrives late Monday the 25th. Clouds increase through the day Monday ahead of the front, then rain comes overnight through Tuesday the 26th. Rain totals can be .25″-1″, with coverage at 90%. Wrap around moisture keeps clouds around for Wednesday the 27th, and we cant rule out sprinkles or flurries north of US 30 there. But then we are back to sunshine and mild conditions as we finish the extended forecast window on Thanksgiving. Right now, it looks like it should be a decent turkey day, at least weather-wise, but there is ample opportunity for Mother nature to change that up.last_img read more